Keep Warm

Stay close to the people who matter.

Keep Warm — Terms of Service

Effective date: October 8, 2026

Last updated: October 8, 2026

These Terms of Service ("Terms") are an agreement between you and Brandon Held, an individual doing business as Keep Warm ("Keep Warm," "we," "us"), and govern your use of Keep Warm, including the Keep Warm website and web app at https://getkeepwarm.app, the iOS app "Keep Warm Reminders," and any future Android app (together, the "Service").

By creating an account or using the Service, you agree to these Terms and to our Privacy Policy (https://getkeepwarm.app/privacy). If you do not agree, do not use the Service.

1. What Keep Warm does

Keep Warm is a relationship follow-up app that helps you stay in touch with friends, family, and clients, mainly by text message. It helps you keep track of who to contact, what to say, and when you last reached out. It lets you store contacts and important dates, set follow-up rhythms, schedule messages, see a Today list of check-ins, keep an outreach history, and, if you choose, get daily reminder notifications. Real estate features are optional.

Keep Warm does not send texts or emails for you. When you choose Text or Email, Keep Warm opens your device's own Messages or Email app with a draft. You decide whether to send it, and you send it yourself. Confirming "I sent it" in Keep Warm only records your action; it does not send anything.

2. Eligibility and accounts

  • You must be at least 13 years old to use the Service.
  • If you are 13 to 17 years old (or under the age of majority where you live), you may use the Service only with the permission of a parent or legal guardian. By allowing you to use the Service, your parent or legal guardian agrees to these Terms on your behalf and is responsible for your use of the Service.
  • You must give accurate account information and keep it up to date.
  • Each account is for one person. You are responsible for keeping your password secure and for all activity under your account. Tell us right away at keepwarmsupport@gmail.com if you think your account has been accessed without your permission.
  • Accounts are for individual use. A brokerage, team, or other group may not share one account; each person who uses Keep Warm needs their own account.
  • If you use the Service for your business (for example, as a real estate agent), you confirm that you have authority to agree to these Terms for that business, and "you" includes that business.

3. Acceptable use and your responsibility for outreach

Because you decide who to contact and you send every message from your own phone or email account, you are solely responsible for your communications and for following the law. In particular, you agree that:

  • You have permission. You will only add people to Keep Warm, and only contact them, when you have the right to do so and any consent the law requires.
  • You follow messaging laws. You will comply with all laws that apply to your texts, calls, and emails, including the Telephone Consumer Protection Act (TCPA), the CAN-SPAM Act, the Telemarketing Sales Rule and Do Not Call rules, state telemarketing and texting laws, and similar laws in other countries (such as Canada's CASL or UK/EU e-privacy rules), as well as any rules of your industry, brokerage, or professional licensing body.
  • You honor opt-outs. If someone asks you to stop contacting them, you will stop and you will update your records. The Do Not Contact flag in Keep Warm is a tool to help you; it is not a substitute for your own compliance and opt-out processes.
  • You protect other people's information. You will handle the information you enter about others in line with the law and with any obligations you owe to them, and you will not upload information you are not allowed to share.

You also agree not to:

  • Use the Service to send spam, harassment, threats, or unlawful, deceptive, or abusive messages;
  • Upload content that is illegal, infringing, or that you do not have the right to use;
  • Upload highly sensitive information, such as Social Security numbers, financial account numbers, or health information, about your contacts or anyone else;
  • Try to access other users' accounts or data, or probe, scan, or break the Service's security;
  • Interfere with or overload the Service, or use bots or scrapers to access it, except as we allow;
  • Copy, reverse engineer, resell, or build a competing product from the Service, except as the law allows; or
  • Use the Service in violation of any law or these Terms.

4. Your content

  • You own your content. "Your content" means the information you put into the Service, including contacts, notes, dates, scheduled messages, message drafts, and feedback. You keep all rights you have in it.
  • License to us. You give us a limited, non-exclusive, worldwide, royalty-free license to host, store, copy, process, and display your content only as needed to operate, secure, and improve the Service for you, and as described in our Privacy Policy. This license ends when your content is deleted from the Service, except for copies kept for a limited time in backups or as required by law.
  • Feedback. If you send us ideas or feedback, we may use them without any obligation to you.
  • Your responsibility. You are responsible for your content and confirm that you have the rights and permissions needed to put it into the Service.
  • Exporting. You can export your contacts from the app. Please keep your own copies of anything important.

5. Our Service and intellectual property

We (and our licensors) own the Service, including its software, design, text, and branding. Subject to these Terms, we give you a limited, personal, non-exclusive, non-transferable, revocable right to use the Service. We may change, add, or remove features at any time.

6. Subscriptions and billing

  • Plans and prices. Keep Warm is offered as an auto-renewing subscription for $4.99 per month or $39.99 per year (US prices, plus applicable taxes). Prices in other countries may differ and are shown in the App Store before you buy.
  • Sold through Apple. Subscriptions are sold through Apple in-app purchase and are governed by Apple's terms and policies. Payment is charged to your Apple ID account when you confirm the purchase (or when your free trial ends). Apple handles billing, renewal, cancellation, and refunds. We do not receive or store your payment card details.
  • Free trial. New subscribers get a 7-day free trial. The trial converts to a paid subscription at the price you selected unless you cancel at least 24 hours before the trial ends. If you buy a subscription during your trial, any unused part of the trial ends when the purchase is made.
  • Automatic renewal. Your subscription renews automatically at the end of each monthly or yearly period, at the then-current price, unless you cancel at least 24 hours before the current period ends.
  • Cancellation. You can cancel at any time in your Apple ID subscription settings (on iPhone: Settings > your name > Subscriptions). Cancelling stops future renewals; you keep access until the end of the period you already paid for. Deleting the app or your Keep Warm account does not cancel your subscription.
  • Refunds. Refund requests are handled by Apple under Apple's policies.
  • Price changes. We may change subscription prices. If we do, you will be notified in advance as Apple's process allows, and, where Apple's rules or the law require, you will be asked to agree to the new price before it applies.
  • Android. If an Android app is offered in the future, any purchases in it will be made through Google Play and governed by Google's terms.

7. Beta and TestFlight versions

The Service is in an early stage. Versions offered through Apple TestFlight, preview builds, or any feature labeled "beta," "pilot," or "preview" are provided for testing. They may contain bugs, may change or stop working, and may lose data. Please keep your own copies of important information. Use of TestFlight is also subject to Apple's TestFlight terms. We may end a beta at any time.

8. Apple App Store terms

If you download the iOS app from the Apple App Store or TestFlight, you also agree that:

  • These Terms are between you and us, not Apple, and Apple is not responsible for the app or its content.
  • Your license to use the app is limited to Apple-branded devices you own or control, as allowed by Apple's Usage Rules.
  • Apple has no obligation to provide maintenance or support for the app.
  • If the app fails to meet any applicable warranty, you may notify Apple, and Apple may refund the purchase price (if any). To the fullest extent the law allows, Apple has no other warranty obligation for the app.
  • Apple is not responsible for any claims relating to the app, including product liability claims, claims that the app fails to meet legal or regulatory requirements, or consumer protection claims.
  • If someone claims the app infringes their intellectual property, we, not Apple, are responsible for handling that claim.
  • You confirm you are not located in a country subject to a U.S. government embargo, and you are not on any U.S. government list of prohibited or restricted parties.
  • Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you.

9. Third-party apps and services

Keep Warm hands messages off to your device's Messages and Email apps, and the mobile app can read your phone's contacts with your permission. Those apps, your mobile carrier, and your email provider are not controlled by us, and their own terms and policies apply. We are not responsible for whether or how a message is delivered.

10. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE FULLEST EXTENT THE LAW ALLOWS, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

We do not promise that the Service will be uninterrupted, error-free, or secure, that reminders or the Today list will always be accurate or on time, or that your data will never be lost. Message drafts and suggestions are provided for your convenience; you are responsible for reviewing what you send. Keep Warm is not legal, compliance, or professional advice.

Some places do not allow certain warranty disclaimers, so some of the above may not apply to you.

11. Limitation of liability

TO THE FULLEST EXTENT THE LAW ALLOWS:

  • WE WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, BUSINESS, GOODWILL, OR DATA, ARISING FROM OR RELATED TO THE SERVICE OR THESE TERMS; AND
  • OUR TOTAL LIABILITY FOR ALL CLAIMS RELATED TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID US FOR THE SERVICE IN THE 12 MONTHS BEFORE THE CLAIM, OR (B) US $100.

These limits apply whatever the legal theory, even if we were told the damage was possible. Some places do not allow these limits, so they may not fully apply to you.

12. Indemnity

To the extent the law allows, you agree to defend, indemnify, and hold us harmless from any claims, damages, fines, and costs (including reasonable attorneys' fees) arising from your content, your messages and outreach (including any claim under the TCPA, CAN-SPAM, or similar laws), your misuse of the Service, or your violation of these Terms or the law.

13. Termination

  • By you. You can stop using the Service at any time, and you can delete your account in the app under Settings > Plan / Subscription > Delete account, which permanently deletes your account and its data, as described in our Privacy Policy. If you no longer have the app, you can request deletion at https://getkeepwarm.app/delete-account or by emailing keepwarmsupport@gmail.com. Deleting the app from your phone does not delete your account. Deleting your account does not cancel an Apple subscription; cancel it in your Apple ID settings.
  • By us. We may suspend or end your access if you violate these Terms, if your use creates legal or security risk, or if we discontinue the Service. Where reasonable, we will give you notice and a chance to export your content.
  • After termination. Your right to use the Service ends. We will delete your data as described in our Privacy Policy. Sections that by their nature should survive (such as Your content, Disclaimers, Limitation of liability, Indemnity, and Governing law) will survive.

14. Governing law and disputes

Informal resolution first. If you have a dispute with us, please contact us first at keepwarmsupport@gmail.com and describe the issue and what you would like us to do. We will try to resolve it informally. If we cannot resolve it within 30 days after you contact us, either of us may take the dispute to court as described below.

Governing law and courts. These Terms are governed by the laws of the State of Maryland, USA, without regard to its conflict-of-laws rules. Any dispute will be resolved in the state or federal courts located in Maryland, and you and we consent to those courts' jurisdiction, unless the law where you live gives you the right to bring claims in your local courts.

15. Changes to these Terms

We may update these Terms from time to time. If we make material changes, we will notify you in the app or by email before they take effect and update the "Last updated" date above. If you keep using the Service after the changes take effect, you accept the updated Terms. If you do not agree, stop using the Service and you may delete your account.

16. General

These Terms, together with the Privacy Policy, are the entire agreement between you and us about the Service. If any part is found unenforceable, the rest stays in effect. Our failure to enforce a provision is not a waiver. You may not transfer these Terms without our consent; we may transfer them in connection with a merger, acquisition, or sale of assets. We are not liable for delays caused by events beyond our reasonable control.

17. Contact us

Brandon Held, doing business as Keep Warm

Maryland, USA

Email: keepwarmsupport@gmail.com